Official Documents

Privacy Policy rm77 — Our Commitment to Protecting Player Data

Your personal data belongs to you. RM77 is fully committed to safeguarding, protecting, and managing your information with transparency and accountability — in accordance with applicable data protection standards.

Last updated: January 1, 2026

Six Pillars Data Protection at rm77

More than a policy on paper — these are principles actively applied at every layer of the RM77 system

End-to-End Encryption

All data transmitted between your device and rm77 servers is encrypted using 256-bit SSL protocol. No third party can intercept or read your information during transmission.

Data Is Never Sold to Third Parties

Rm77 does not sell, rent, or trade players' personal information to any party for marketing or commercial purposes. Your data is yours — not a business commodity.

Restricted & Controlled Data Access

Only RM77 staff who genuinely require access to specific data to perform their duties may view that information. A multi-layered access control system ensures no unauthorized access occurs.

Full Control in Your Hands

Players may access, update, download, or delete their personal data at any time. Data requests can be submitted through the rm77 support team and will be processed promptly.

Secure Data Storage

Player data is stored on servers protected by enterprise-grade firewalls, intrusion detection systems, and encryption at rest. Regular backups ensure no data is lost due to technical disruptions.

Full Transparency

Rm77 is committed to always keeping players informed about the types of data collected, the purposes for which it is used, and who may have limited access to that information.

Important Note: This Privacy Policy applies to all services available on the rm77 platform, including the rm77.bid website and official mobile app. By using rm77 services, you confirm that you have read and understood this policy. This document should be read alongside Terms and Conditions in effect.

1 Introduction & Scope

Rm77 understands that player trust in the platform is built not only through game quality or transaction speed — but also through how we handle the personal data entrusted to us. This Privacy Policy explains in full transparency how rm77 collects, stores, uses, and protects your personal information.

This policy applies to all users who interact with the rm77 platform, whether via the website, Android mobile app, or iOS. It also covers data collected when you register, make transactions, play, or simply access public pages on our platform.

Rm77 acts as the data controller for the personal information you provide. We are committed to never processing your data beyond the purposes explicitly described in this policy.

2 Data We Collect

Rm77 collects the following categories of personal data in order to provide optimal and secure services:

Data Category Examples Necessity
Identity Full name, date of birth, gender, national ID number KYC verification & duplicate account prevention
Contact Phone number, email address Account communication & security (OTP)
Financial Bank name, account number, digital wallet name Deposit & withdrawal process
Technical IP address, device type, operating system, browser Security & experience optimization
Activity Game history, transaction logs, preferences Personalization services & reports
KYC Documents National ID photo, selfie photo (if required) Mandatory identity verification
Data Minimization Principle: rm77 only collects data that is strictly necessary for defined purposes. We do not collect excessive or irrelevant information beyond the scope of the services we provide.

3 How We Collect Data

RM77 collects your personal data through the following channels:

  • Directly from you — when registering an account, completing a profile form, undergoing the KYC process, or contacting the support team.
  • Automatically collected through platform usage — technical data such as IP address, device type, and activity logs are automatically collected when you access the rm77 platform.
  • From payment partners — transaction confirmation details are obtained from the payment gateway we use to verify deposit and withdrawal statuses.
  • Via cookies and similar technologies — described in greater detail in section 7 of this policy.

Rm77 does not purchase or obtain personal data from any third-party data brokers. All data we manage comes directly from your interactions with our platform.

4 Data Usage Purposes

The personal data we collect is used for the following purposes:

  • Create, manage, and verify user accounts on the rm77 platform
  • Process deposit and withdrawal transactions securely and accurately
  • Carry out KYC verification in accordance with platform security standards
  • Send important notifications related to your account, transactions, and security
  • Detect, prevent, and investigate fraudulent activity or platform abuse
  • Provide responsive and personalized customer support
  • Comply with applicable legal obligations
  • Continuously improve platform performance and reliability
  • Display relevant promotions based on your play preferences (only with your consent)
Important: rm77 does not use your personal data for purposes beyond those stated here without your explicit prior consent.

5 Legal Basis for Data Processing

Rm77 processes your personal data on the basis of lawful grounds, namely:

  • Contract performance — data processing necessary to provide platform services in accordance with the Terms and Conditions you have agreed to.
  • Legal obligation — data processing required by applicable regulations, including anti-money laundering and identity verification requirements.
  • Legitimate interests — processing necessary to maintain platform security, prevent fraud, and improve service quality.
  • Consent — for marketing or promotional communication purposes, rm77 only processes data if you have given explicit consent, which may be withdrawn at any time.

6 Sharing Data with Third Parties

Rm77 does not sell or rent players' personal data to any party. Under limited circumstances and for specific purposes, rm77 may share data with the following third parties:

  • Payment service providers — to process deposit and withdrawal transactions. Only information relevant to the transaction is shared.
  • Infrastructure technology providers — servers, CDN, and cloud computing services used to operate the rm77 platform. These partners are bound by strict data confidentiality agreements.
  • KYC verification agencies — to meet identity verification and anti-money laundering compliance standards.
  • Authorities — if required by court order, applicable laws and regulations, or an official request from a legally authorized authority.
Guarantee: Every third-party partner that receives rm77 user data is contractually bound to maintain the confidentiality of that data and use it only for agreed-upon purposes.

7 Cookies & Tracking Technologies

The rm77 platform uses cookies and similar technologies to enhance the user experience and maintain the security of your login session. Cookies are small files stored on your device when you access the platform.

Types of cookies used by RM77:

  • Session cookies — required to maintain your login status during an active session. Automatically deleted when the browser is closed.
  • Preference cookies — stores your chosen display and language settings so they do not need to be reconfigured each time you log in.
  • Analytics cookies — collects aggregated data on how users interact with the platform for service improvement purposes. This data cannot directly identify individuals.
  • Security cookies — helps detect suspicious activity and protect your account from unauthorized access.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality, including the ability to log in to your account.

8 Data Storage & Security

Rm77 implements comprehensive technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or accidental or intentional destruction.

Protection measures implemented include:

  • Data encryption in transit using SSL/TLS 256-bit
  • Encryption at rest for sensitive information
  • Enterprise-grade firewall and intrusion detection systems
  • Strict role-based access control for internal staff
  • Regular third-party security penetration testing
  • Automated data backups and disaster recovery procedures

Your personal data is retained for as long as your account remains active, and for a defined period after account closure as required by applicable legal obligations. Once the retention period ends, data is permanently deleted or anonymized.

9 Your Personal Data Rights

As the data owner, you have a number of rights that you may exercise at any time:

Right to Access

Request a copy of the personal data we hold about you along with full details of how it is used.

Right to Rectification

Update or correct inaccurate or incomplete personal data via the account settings menu.

Right to Erasure

Request deletion of your personal data under certain conditions, such as when the data is no longer needed for its original purpose.

Right to Restriction

Request that rm77 restrict the processing of your data under certain conditions permitted by regulation.

Right to Portability

Receive your data in a structured, machine-readable format for transfer to another platform.

Right to Object

Object to data processing for direct marketing purposes — such objections will be honored immediately and unconditionally.

To exercise any of the rights above, contact the rm77 support team via live chat available 24 hours a day within the platform. Requests will be processed within a maximum of 30 business days.

10 Minors' Data

The rm77 platform is expressly not designed for, and not directed at, individuals under the age of 18 (eighteen). rm77 does not knowingly collect personal data from minors.

If RM77 discovers that personal data of an individual under the age of 18 has been unintentionally collected, that data will be immediately deleted and the associated account will be closed. Parents or guardians who become aware that their child has registered on the RM77 platform are urged to report it to the support team immediately.

Our Commitment: Protecting minors is an absolute priority for rm77. Our KYC verification process also serves as an additional layer of protection against registration by individuals who have not met the minimum age requirement.

11 Privacy Policy Changes

Rm77 reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, applicable regulatory changes, or technological developments we adopt. Material changes will be communicated to active users via platform notifications or the registered email address.

The "Last Updated" date shown at the top of this document always reflects the currently active version of the policy. We encourage you to review this page periodically to stay informed of the latest updates regarding your data protection.

Continued use of the platform after the effective date of any policy change constitutes your acceptance of the updated version. If you do not agree with the changes made, you have the right to close your account and request deletion of your data.

12 Contact Us

If you have questions about this Privacy Policy, wish to exercise your personal data rights, or want to report a potential privacy breach, please contact the RM77 team through the following channels:

  • Live chat — available 24 hours a day, 7 days a week within the platform (after login)
  • Support email — [email protected] (replied within 1x24 hours on business days)

The rm77 privacy team will handle every request seriously and with full confidentiality. We are committed to responding within a reasonable timeframe and providing clear explanations for any questions or concerns you raise.

This Privacy Policy is an integral part of the rm77 official document ecosystem. Also read Terms and Conditions and Responsible Gaming Policy for a more complete understanding.

Your Data Is Safe. Just Focus on the Game.

Rm77 ensures that every piece of information you entrust to us is protected to the highest security standards. Register now and enjoy a safe, fair, and enjoyable gaming experience.

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